Privacy Notice

Information we may collect

• Contact information such as name, phone number, email address, and location.
• Information you voluntarily provide about insurance needs, property, vehicles, business, household, beneficiaries, or existing coverage.
• Records of communications, appointments, quote requests, and service interactions.
• Basic technical information provided by browsers or service providers, such as IP address, device type, referring page, and access time.

How information may be used

• To respond to inquiries and provide requested insurance-related services.
• To evaluate needs, obtain quotes, submit applications, service policies, and communicate with carriers and authorized service providers.
• To maintain records, prevent fraud, protect security, meet legal obligations, and improve website operation.
• To send service communications or marketing where permitted by law. You may ask us to stop marketing communications.

When information may be disclosed

Information may be disclosed as reasonably necessary to insurance carriers, managing general agents, wholesalers, premium-finance providers, claims or policy-service providers, technology and professional service providers, regulators, law enforcement, or other parties as permitted or required by law. We may also disclose information with your direction or consent. We do not sell personal information for money.

Financial and insurance information

Insurance agencies may be subject to state and federal privacy and information-security requirements. Nonpublic personal information is handled and disclosed only for legitimate business purposes, with consent, or as permitted by law. A separate carrier or customer privacy notice may apply to a particular transaction or policy.

Third-party forms, scheduling, analytics, and websites

The home-page inquiry experience prepares a message in your device’s text or email application; the website does not itself store the information entered in that form. Once you choose to send a text or email, your mobile carrier or email provider may handle that information under its own terms and privacy practices.

Calendly scheduling, Google reviews, carrier, and other external links are operated by third parties. Information submitted directly to those services is also governed by their privacy policies. Review the destination and its policy before submitting sensitive information.

The home page displays a visitor counter image provided through FreeCounterStat. When the counter image loads, its provider may receive technical information such as your IP address, browser or device details, referring page, and access time. The provider controls its own processing and privacy practices. Blocking the image may prevent the counter from displaying without affecting the insurance information or contact options on this website.

Data security and retention

We use reasonable administrative, technical, and physical safeguards appropriate to the information handled. No website, email, or transmission method is completely secure. Do not send Social Security numbers, payment-card data, medical records, driver’s-license images, or other highly sensitive information through ordinary email unless an approved secure method is provided. Information is retained for legitimate business, legal, regulatory, and recordkeeping purposes.

Your choices

You may contact us to request access to or correction of information you provided, update communication preferences, or ask a privacy question. Rights and available responses may vary by state and applicable law. We may need to verify your identity and retain information required for legal or regulatory purposes.

Children

This website is intended for adults seeking insurance information and is not directed to children under 13. We do not knowingly solicit personal information from children through the website.

Updates and contact

We may update this notice and will post the revised effective date here.

Veronica Hicks Insurance Agency LLC
Mena, Arkansas 71953
479-437-9871
veronica@vhinsuranceagency.com